ChatBots
A big shout out to you and to you and welcome to today's discussion about Chat bots. What is a Chabot? A chatbot (derived from “chat robot”) is a computer program that simulates human conversation, either via voice or text communication. Organizations use chatbots to engage with customers alongside the classic customer service channels of phone, email, and social media Benefits of using Chatbots Fast customer service Since chatbots can be programmed to answer simple questions, your staff can focus on the more complex issues that your customers may have. Always available With 24/7 chat capabilities, your bot can answer customer questions instantly, without requiring them to call your service team between working hours. Promotes Conversational Marketing Most consumers prefer to receive an answer to their question immediately. Rather than having to scroll through your website and find the answer themselves, or fill out a contact form to receive a call or e...