ChatBots

A big shout out to you and to you and welcome to today's discussion about Chat bots.

What is a Chabot? 

A chatbot (derived from “chat robot”) is a computer program that simulates human conversation, either via voice or text communication. Organizations use chatbots to engage with customers alongside the classic customer service channels of phone, email, and social media

 Benefits of using Chatbots

 Fast customer service

Since chatbots can be programmed to answer simple questions, your staff can focus on the more complex issues that your customers may have.

 Always available

With 24/7 chat capabilities, your bot can answer customer questions instantly, without requiring them to call your service team between working hours. 

Promotes Conversational Marketing

Most consumers prefer to receive an answer to their question immediately. Rather than having to scroll through your website and find the answer themselves, or fill out a contact form to receive a call or email at a later date, a chatbot allows customers to engage with your site without requiring an actual human to monitor the conversations.

 Who is your favorite Chatbot? Mine is Tobi from Vodacom. Hit the comments section below👇👇 and let me know